COVID-19 H M Precision Painting Policy and Procedures

Bottom Line:

• We are still open and serving clients but following Kansas and Missouri guidelines for minimizing client contact wherever possible.

• Also during this time we have special rates of up to 20% off. Take advantage and help us support our crews and their families!

This is a challenging time for all of us and we are doing the best we can. We appreciate any support, suggestions, recommendations, as well as your understanding as we navigate through these fast-changing times. Our commitment is to continue to provide for our customers and employees while maintaining the highest regard for health and safety, all Executive and Public Health Orders, CDC recommendations, as well as being socially responsible.

If you have any suggestions to improve our policy and procedures please contact us at joel@hmpaintingkc.com or 816-686-5684.

Section 1: How the Stay at Home Order Impacts H M Precision Painting

The Stay at Home Order issued by the Kansas and Missouri Governor and the Public Health Order specifies what businesses are authorized to continue Minimum Basic Operations and health guidelines and requirements to prevent the spread of COVID-19.

After speaking with local authorities, we have confirmed that we are authorized to continue to provide our painting services. However, we are taking extra precautions above and beyond what is required which will be covered in Section 2.

Section 2: Our Company Policies and Procedures

During this Stay at Home Order, we are continuing Minimum Basic Operations. This section outlines our company policies and procedures including how we are adhering to all Public Health Orders and Executive Orders as well as our own additional precautions to ensure the health and safety of our team members and customers and to avoid any unnecessary spread of COVID-19.

Company-Wide Policies

For Anyone Experiencing Any Symptoms

• From Public Health Order:
  • “Individuals experiencing symptoms of COVID-19 must self-isolate until their symptoms cease or until they have a negative test result. Due to limited testing availability and narrow criteria for testing, if an individual has tested positive for COVID-19 and/or has developed symptoms of COVID-19, including early or mild symptoms (such as cough and shortness of breath), they should be in isolation (staying away from others) until they have had no fever for at least seventy-two (72) hours (that is three full days of no fever without the use of medicine that reduces fevers), other symptoms have improved (such as cough or shortness of breath) and at least seven (7) days have passed since symptoms first appeared.”
• Additional Company Policy:
  • Anyone they interacted with will be off work for at least 5 days and closely monitored before returning to work.

Social Distancing: At all times we’ll keep a safe distance of at least 6 feet to follow social distancing recommendations per the CDC.

Authorized to Work Forms: All employees will have their “Authorized to Work Forms” on them at all times.

Minimum Basic Operations: All employees will be working from home and only leaving their home for the Minimum Basic Operations for their position. This includes:

• Estimators measuring the outside of homes and completing exterior estimates.
• Applying samples to a home, picking up samples from the paint store and picking up/dropping off supplies.
• Project managers checking in on job sites for quality and compliance with our policies and picking up/dropping off supplies.
• Painters picking up paint from the paint store and working on the outside of the house (or empty interiors).

Role-Specific Policies and Procedures

• Marketing
  • We have put a stop to all door to door marketing or flyer dropping to avoid going through neighborhoods and minimize person to person contact as of Sunday March 15.

• Sales/Estimators: Providing Estimates
  • All of our interior estimates are provided digitally through a video call or phone call and/or an emailed proposal.
  • We recommend interior projects are postponed or put on hold (unless the property is vacant). To get an interior estimate, we’ll ask for the blueprint of the house, or we can talk to you about the different rooms you want painted to provide an estimate without entering your home.
  • For exterior projects, we will still provide all of our estimates as usual in accordance with CDC guidelines. We will come to your house to do our measurements and take any pictures and complete the rest of the estimate process with you outside while maintaining a safe distance.

• Project Managers
  • Our project managers will only be driving to and from job sites to check-in. They’re checking in on the quality of the work and the compliance of our painters to our policies and procedures.
  • If you’d like to do a final walkthrough with our project manager, we will keep a distance of at least 6 feet.
  • Pre-job walkarounds are also at the discretion of our customers, and we will keep a distance of at least 6 feet.
  • There is no need to interact with our painters during your project.

• Painters
  • Paint stores no longer let people inside the stores and do curbside pickup to limit contact.
  • Proactive Daily Protocols
    • Hand Wash 2x/Day to start the day and end the day
    • Disinfecting 2x/Day to start the day and end the day including
      • Wipe down all paint cans and supplies upon pick up
      • Car door handles, steering wheel, all equipment to be used that day or that was used that day
    • Social Distancing Requirements on the job site (maintaining a minimum of 6 foot distance at all times unless necessary)

Policies for Working on Projects

• We recommend all interior projects are postponed until the Stay at Home Orders are lifted or until further notice. The exception is any interior that is not occupied. If the interior is empty, we’ll have a crew come in to do the job.
• Minimize all personal contact throughout the project with our customers including not entering the home and keeping a safe distance of at least 6 feet when doing any final walk throughs.
• Painters keep a minimum 6-foot distance between each other whenever possible.
• Paint stores no longer let people inside the stores and do curbside pickup to limit contact.
• Options for Customers:
  • We can collect checks from a mailbox or the doormat after walking the house and assuring the quality of work.
  • Any pre-job questions can be addressed over the phone instead of an in person walk through.
  • There is no need to communicate directly with the painters on-site. All communication can be done with our project manager directly.
  • Our exterior projects can be started and completed without any personal contact.
  • We are here to serve our customers. If you have any further questions, concerns, or requests please let us know.
• There is no need for our customers to have any contact with our team members or crews throughout the painting process.

If you have any suggestions to improve our policy and procedures please contact us at joel@hmpaintingkc.com or 816-686-5684.